TERMS AND CONDITIONS OF THE ONLINE STORE

The owner of the EtnoArt.eu online store (hereinafter referred to as the Online Store) is OÜ EtnoArt (registry code 11909374), located at Reiu kooli tee, Reiu village, 86508 Häädemeeste parish, Pärnu county.

Validity of the sales contract, product and price information

These sales terms apply when purchasing goods from the Online Store.

The prices of the products sold in the Online Store are indicated next to the products. A delivery fee will be added to the price. All prices of goods sold in the Online Store are in euros.

The delivery fee depends on the buyer’s location and the chosen delivery method. The delivery fee is displayed to the buyer when placing the order.

Information about the product is presented in the Online Store directly next to the product.

Placing an order

To order goods, the desired products must be added to the shopping cart. To place an order, the required data fields must be filled in and a suitable delivery method must be selected. The total amount payable will then be displayed on the screen and can be paid securely using the following payment methods:

– Bank links of Estonian, Finnish, Latvian and Lithuanian banks
– VISA and MasterCard credit cards
– Payment later based on an invoice sent to the customer’s e-mail
– PayPal
– Esto and Placet installment payments

NB! When paying via bank link, be sure to click the button “Back to merchant” on the bank’s page.

Payments are mediated by Montonio OÜ. Payment takes place outside the Online Store in a secure environment – when paying via bank link in the secure environment of the respective bank and when paying by credit card in the secure environment of Montonio OÜ. The seller does not have access to the customer’s bank or credit card details. The contract enters into force once the payable amount has been received in the Online Store’s bank account.

The owner of the Online Store is the controller of personal data and forwards personal data necessary for payment processing to the authorized processor Montonio OÜ.

If the ordered goods cannot be delivered due to the goods being out of stock or for another reason, the buyer will be informed as soon as possible and the paid money (including delivery costs) will be refunded without delay, but no later than within 14 days after sending the notice.

Delivery

We ship goods to most countries in the world.

For receiving the goods, the buyer can choose the following options:
In Estonia – Venipak, Omniva, DPD or SmartPost parcel machines;
In Finland – Itella SmartPost parcel machines;
In Latvia and Lithuania – DPD parcel machines.

For other countries, we send the parcel via AS Eesti Post as an international standard parcel.

The shipping costs are borne by the buyer and the corresponding price information is displayed with the shipping method.

Domestic shipments within Estonia generally arrive at the buyer’s specified destination within 3 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 14 calendar days.

In exceptional cases, the goods may be delivered within up to 45 calendar days.

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.

The right of withdrawal does not apply if the buyer is a legal entity.

In order to use the 14-day return right, the ordered goods must not be used in any other way than necessary to verify the nature, characteristics and functioning of the goods in the same way as is allowed for testing goods in a physical store.

If the goods have been used for purposes other than verifying their nature, characteristics and functioning, or if they show signs of use or wear, the Online Store has the right to reduce the refundable amount according to the decrease in the value of the goods.

To return the goods, a withdrawal statement must be submitted – a free-form withdrawal statement which must contain: the customer’s name, bank account number, order date, product description and name, and must be sent to the Online Store’s e-mail address info@etnoart.eu no later than 14 days after receiving the goods.

The cost of returning the goods is borne by the buyer, except when the reason for the return is that the returned product does not correspond to the order (for example, a wrong or defective product).

The buyer must return the goods within 14 days after submitting the withdrawal statement or provide proof that they have handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the Online Store will refund to the buyer without delay, but no later than 14 days after receiving the withdrawal statement, all fees received from the buyer under the contract.

The Online Store may refuse to make refunds until it has received the goods that are the subject of the contract or until the buyer has provided proof that the goods have been returned, whichever occurs first.

If the buyer has explicitly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not required to reimburse the cost that exceeds the cost of the standard delivery method.

The Online Store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the Online Store has been listed significantly below the market price due to an error.

Right to submit a complaint

The Online Store is liable for non-conformity of goods sold to the buyer with the terms of the contract or for defects that already existed at the time of delivery and that become apparent within two years from the delivery of the goods to the buyer. During the first six months from the delivery of the goods to the buyer, it is presumed that the defect existed at the time of delivery. It is the obligation of the Online Store to rebut this presumption.

If a defect appears, the buyer has the right to contact the Online Store within two months, by sending an e-mail to info@etnoart.eu or by calling +372 517 7789.

The Online Store is not responsible for defects that have arisen after the goods have been delivered to the buyer.

If goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund to the buyer all fees associated with the sales contract.

The Online Store will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data

The Online Store uses the personal data entered by the buyer only for processing the order and sending the goods to the buyer. The Online Store forwards personal data to companies providing transport services in order to deliver the goods.

The Online Store sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish to receive them by entering their e-mail address on the website and indicating their wish to receive direct marketing notifications.

The buyer can unsubscribe from offers and newsletters sent to their e-mail at any time by notifying us via e-mail or by following the instructions provided in the e-mail containing the offers.

Dispute resolution

If the buyer has complaints regarding the Online Store, they must be sent to the e-mail address info@etnoart.eu or communicated by phone at +372 517 7789.

If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer may turn to the Consumer Disputes Committee. The procedural conditions can be reviewed and an application submitted at https://komisjon.ee/et. The Consumer Disputes Committee is competent to resolve disputes arising from contracts concluded between the buyer and the Online Store. Reviewing the buyer’s complaint by the committee is free of charge.

The buyer may also turn to the European Union online dispute resolution platform at https://www.consumer.ee/.